Privacy Policy

How we collect, use, and protect your personal information.

Last updated: February 17, 2026

1. Introduction

PayTrx ("we", "our", or "us") operates the website paytrx.com and the application app.paytrx.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using PayTrx, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Email address — used for account verification, login, and notifications
  • Password — stored as a salted BCrypt hash (we never store plain text passwords)

2.2 Automatically Collected Information

When you visit our website or use our application, we automatically collect:

  • IP address — for security monitoring and fraud prevention
  • Browser type and version — for compatibility and security
  • Device information — operating system, screen resolution
  • Pages visited and time spent — for analytics and service improvement
  • Referral source — how you found our website

2.3 Transaction Information

When you use our payment services, we collect:

  • Wallet addresses (Tron blockchain)
  • Transaction hashes and amounts
  • Payment timestamps and status
  • Withdrawal requests and history

3. How We Use Your Information

We use the collected information for the following purposes:

  • Provide our services — process payments, manage wallets, handle withdrawals
  • Account security — detect fraud, prevent unauthorized access, enforce rate limits
  • Communication — send transaction notifications, security alerts, and service updates
  • Analytics — understand how our services are used and improve user experience
  • Legal compliance — comply with applicable laws and regulations

4. Cookies and Tracking Technologies

4.1 Essential Cookies

We use essential cookies for authentication and session management. These are necessary for the service to function.

4.2 Analytics

We use Google Analytics (GA4) to understand website traffic and usage patterns. Google Analytics collects information such as:

  • Pages visited and time on page
  • Geographic location (country/city level)
  • Device and browser information
  • Traffic sources and campaign data

Google Analytics uses cookies to track visitor interactions. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4.3 Custom Analytics

We also use our own analytics system to track page visits on our landing pages. This system stores a randomly generated visitor ID in your browser's local storage and does not collect personally identifiable information.

5. Data Security

We implement multiple layers of security to protect your data:

  • Encryption in transit — all connections use TLS 1.3
  • Encryption at rest — private keys encrypted with AES-256 via Google KMS
  • Password security — BCrypt hashing with salt
  • Access controls — two-factor authentication, IP whitelisting, brute force protection
  • Audit logging — all actions are logged with timestamps and IP addresses
  • Regular backups — encrypted backups with multi-region redundancy

For more details, visit our Security page.

6. Third-Party Services

We use the following third-party services:

  • Google Analytics — website analytics (Google Privacy Policy)
  • Google Cloud Platform — infrastructure and key management
  • Tron Network — blockchain network for processing USDT/USDC transactions

We do not sell, trade, or rent your personal information to third parties.

7. Data Retention

We retain your data as follows:

  • Account data — retained for the duration of your account and for a reasonable period after closure
  • Transaction records — retained for a minimum of 5 years for compliance purposes
  • Security logs — retained for 12 months
  • Analytics data — retained for 14 months (Google Analytics default)

8. Your Rights

You have the right to:

  • Access your personal data through your dashboard
  • Update your account information at any time
  • Export your transaction data in CSV format
  • Delete your account by contacting support (subject to legal retention requirements)
  • Opt out of non-essential analytics tracking

To exercise any of these rights, contact us at support@paytrx.com.

9. Children's Privacy

PayTrx is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected data from a minor, we will delete it promptly.

10. International Data Transfers

PayTrx operates globally. Your information may be transferred to and maintained on servers located outside of your country of residence. By using our services, you consent to such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: